Chief Operating Officer

Company:New York City Employees’ Retirement System

The New York City Employees’ Retirement System (NYCERS) seeks to hire a Chief Operating Officer (COO). This position requires strategic, big-picture thinking; confidence; independent action; initiative; a sense of urgency and the ability to make decisions and take responsibility for them. The responsibilities are broad in scope, encompassing a wide variety of activities that require rapid shifts in priorities.

The COO will be responsible for the administration and management of the activities of the agency’s customer service divisions, setting and achieving specific standards with an emphasis on schedule and quality. They will also oversee business participation in a major technology systems replacement project. The COO ensures the continuous improvement of services and information provided to the members of NYCERS.

The COO will advise the Executive Director on all technical matters related to the establishment of policy or the modification or implementation of existing policies and procedures and will review and analyze proposed legislation in terms of administrative cost and implementation.

The COO maintains a close working relationship with City and State agencies, other retirement systems, and professional organizations that represent members on matters related to retirement benefits and the operation of NYCERS.

Preferred Skills and Experience:

• A master’s degree.
• Five (5) years of senior level managerial or executive experience in the field of benefit administration.
• Strong customer service orientation and organizational change management experience.
• Business lead or key participant in a large-scale system modernization project.
• Analytical and technical orientation.
• Strong communicator with collaborative style.


Minimum Qualification Requirements:

A baccalaureate degree from an accredited college and five (5) years of progressively responsible experience in the administration of an employees' retirement system of which one (1) year must have been in a responsible managerial or executive capacity; or

A satisfactory equivalent combination of education and experience. However, all candidates must possess at least one (1) year of experience in a responsible managerial or executive capacity and have high school graduation or evidence of having passed an examination for a high school equivalency diploma.

There is a lot to be done and we are always looking for talented and enthusiastic people to assist in providing world-class service to our customers. We offer competitive salaries, benefit packages, and advancement opportunities.

To Apply:

NYC Employees:
Go to Employee Self-Service (ESS) via Click on Recruiting Activities, then Careers, and search for Job ID: 332537

For all other applicants:
Go to and search for Job ID: 332537
Please note: external applicant must create a profile to apply.

NYCERS is an Equal Opportunity Employer