How to communicate a stumble in performance
September 29, 2011 01:00:00 AM
I run the client service team for a midsize investment management firm in the U.S. The performance on our flagship product over the past 12 months has really deteriorated compared with our benchmark and other managers with the same strategy and management style. My boss, who runs the firm, doesn't think it's a real problem and doesn't want my team talking with the clients about it for fear they will get nervous and want to remove us. What do I do?