Crestar Bank
919 E. Main St., Richmond, Va. 23219; phone: (804) 782-7788; fax: (804) 782-5839
SERVICES PROVIDED:
Investment management
Record-keeping/administration
On-going employee education
Project-based employee education
Plan design
Enrollment assistance
On-going employee communications
Toll-free, telephone voice-response system
Daily account valuation
Prototype documents
Government filings
Government testing
Trustee services
A full-service bundled product is offered
800-NUMBER SERVICES:
Account balance
Account transfers
24-hour access
Changes to contribution allocations
Loan request/processing
Fund information
Withdrawal processing
Change of deferral percentages
INVESTMENT MANAGEMENT:
Total defined contribution assets: $250 million
Defined contribution clients: 285
No. of participants in client plans: 27,000
Management services are provided through:
Proprietary mutual funds, run in-house
Record-keeping/administrative services are supplied through:
An in-house department
Contact: James R. SpringerDahab Associates Inc.
52 Nassau Ave., Islip, N.Y. 11751; phone: (516) 277-8301; fax: (516) 277-6594
SERVICES PROVIDED:
On-going employee education
Project-based employee education
On-going employee communications
Assistance in selection of managers and/or funds
A full-service bundled product is not offered
Defined contribution clients: 4
Contact: Mary Van Son
Dean Witter Trust Co.
Harborside Financial Center Plaza 2, Jersey City, N.J. 07311-3977; phone: (201) 938-6077; fax: (201) 938-6308
SERVICES PROVIDED:
Investment management
Record-keeping/administration
On-going employee education
Project-based employee education
Plan design
Daily account valuation
Enrollment assistance
On-going employee communications
Toll-free, telephone voice-response system
A full-service bundled product is offered
800-NUMBER SERVICES:
Account balance
Live operators
Performance data
Fund information
Plan provisions
Management services are provided through:
Proprietary mutual funds, run in-house
GICs
Record-keeping/administrative services are supplied through:
An in-house department
A third-party administrator
Contact: Matthew D. Mason III
Delaware Management Co.
1 Commerce Square, Philadelphia, Pa. 19103; phone: (215) 751-2910; fax: (215) 988-1681
SERVICES PROVIDED:
Investment management
Record-keeping/administration
On-going employee education
Project-based employee education
Plan design
Enrollment assistance
On-going employee communications
Toll-free, telephone voice-response system
Trust/custody
A full-service bundled product is offered
800-NUMBER SERVICES:
Account balance
Account transfers
24-hour access
Live operators
Changes to contribution allocations
Loan request processing
Performance data
Fund information
Retirement planning aid
INVESTMENT MANAGEMENT:
Daily account valuation is offered
Total defined contribution assets: $2.3 billion
Defined contribution clients: 60
No. of participants in client plans: 750,000
Management services are provided through:
Proprietary mutual funds, run in-house
Commingled funds, run in-house
Separately-managed client portfolios
Record-keeping/administrative services are supplied through:
An in-house department
An alliance with other firms
Alliance partners:
Buck, Foster Higgins, Mercer, Merrill Lynch, Hewitt, Wyatt
Contact: Minette Van Noppen
DeMarche Associates Inc.
6320 Lamar, Overland Park, Kan. 66202; phone: (913) 384-4994; fax: (913) 384-3135
SERVICES PROVIDED:
Train the trainer investment education programs
Full service provider search capabilities
Independent service provider search capabilities
Investment manager search
General plan sponsor investment consulting services
A full-service bundled product is not offered
Defined contribution clients: 14
No. of participants in client plans: 30,000
Contact: Mark R. Ferguson
Diversified Investment
Advisors
4 Manhattanville Road, Purchase, N.Y. 10577; phone: (914) 697-8952; fax: (914) 697-3617
SERVICES PROVIDED:
Investment management
Record-keeping/administration
On-going employee education
Project-based employee education
Plan design
Enrollment assistance
On-going employee communications
Toll-free, telephone voice-response system
Daily account valuation
Lifestyle funds
Asset allocation software/newsletter
Pre-retirement counseling
Testing, IRS 5500 information
Client training seminars
Non-qualified deferred compensation programs
A full-service bundled product is offered
800-NUMBER SERVICES:
Account balance
Account transfers
24-hour access
Live operators
Changes to contribution allocations
Loan request processing
Performance data
Fund information
Retirement planning aid
Spanish language capability
INVESTMENT MANAGEMENT:
Total defined contribution assets: $7.3 billion
Defined contribution clients: 1,500
No. of participants in client plans: 300,000
Management services are provided through:
Private label mutual funds, run externally
Commingled funds, run externally
An alliance
GICs
Record-keeping/administrative services are supplied through:
An in-house department
Contact: Christopher H. Cumming
