The Capital Group Cos.
4 Embarcadero Center, Suite 1800, San Francisco, Calif. 94111-4125; phone: (415) 393-7104; fax: (415) 393-7115
SERVICES PROVIDED:
Investment management
On-going employee education
Project-based employee education
Toll-free, telephone voice-response system
Daily account valuation
A full-service bundled product is not offered
800-NUMBER SERVICES:
Account balance
Account transfers
24-hour access
Live operators
Changes to contribution allocations
Loan request/processing
Performance data
Fund information
Retirement planning aid
INVESTMENT MANAGEMENT:
Total defined contribution assets: $7.113 billion
Defined contribution clients: 2,000
No. of participants in client plans: 400,000
Management services are provided through:
Proprietary mutual funds, run in-house
Commingled funds, run in-house
Record-keeping/administrative services are supplied through:
A third-party administrator
An alliance with other firms
Alliance partners:
Buck, Hewitt and Kwasha Lipton - record-keeping and administration (American Funds and Capital Guardian); Barclay Group - record-keeping and administration (American Funds only); Wyatt - record-keeping and administration (Capital Guardian only)
Contact: Jeffrey Paster
Chemical Bank (GeoServe Division)
4 New York Plaza; New York, N.Y. 10004; phone: (212) 623-2441; fax: (212) 623-1746
SERVICES PROVIDED:
Investment management
Record-keeping/administration
On-going employee education
Project-based employee education
Plan design
Enrollment assistance
On-going employee communications
Toll-free, telephone voice-response system
Daily account valuation
Retirement planning seminars
Kiosks
A full-service bundled product is offered
800-NUMBER SERVICES:
Account balance
Account transfers
24-hour access
Live operators
Changes to contribution allocations
Loan request/processing
INVESTMENT MANAGEMENT SERVICES:
Defined contribution clients: 25
No. of participants in client plans: 175,000
Management services are provided through:
An alliance with other firms
GICs
Record-keeping/administrative services are supplied through:
An in-house department
Contact: Midge Donald
CIGNA Retirement
& Investment Services
350 Church St., M-128, Hartford, Conn. 06103; phone: (203) 725- 2048; fax: (203) 725-2052
SERVICES PROVIDED:
Investment management
Record-keeping/administration
On-going employee education
Project-based employee education
Plan design
Enrollment assistance
On-going employee communications
Toll-free, telephone voice-response system
Daily account valuation
Compliance services
Form 5500 services
Trust services
Transition management services
A full-service bundled product is offered
800-NUMBER SERVICES:
Account balance
Account transfers
Live operators
Changes to contribution allocations
Loan request processing
Performance data
Fund information
Enrollment support
Retiree hotline
Tax hotline
INVESTMENT MANAGEMENT:
Total defined contribution assets: $14.6 billion
Defined contribution clients: 4,000
No. of participants in client plans: 1,000,000
Management services are provided through:
Private label mutual funds, run externally
Commingled funds, run in-house
Commingled funds, run externally
GICs
Pooled guaranteed account
Record-keeping/administrative services are supplied through:
An in-house department
Alliance partners:
Fidelity Investments, INVESCO and Warburg Pincus - investment management; Chase Manhattan - custodial services
Contact: MaryAnn Langevin
Citibank
111 Wall St., 24th Floor, New York, N.Y. 10043; phone: (212) 657-4190
SERVICES PROVIDED:
Investment management
Record-keeping/administration
Enrollment assistance
Toll-free, telephone voice-response system
A full-service bundled product is not offered
800-NUMBER SERVICES:
Account balance
Account transfers
24-hour access
Changes to contribution allocations
Loan request processing
Performance data
Fund information
Defined contribution clients: 60
No. of participants in client plans: 225,000
Management services provided through:
An alliance
Record-keeping/ administrative services are supplied through:
An in-house department
Contact: Keith May
