David M. Edwards was named senior vice president-client experience at TIAA-CREF, and Sara Lipson, chief customer sciences officer. Mr. Edwards' position is new, and he will report to Herbert M. Allison Jr., chairman, president and CEO. Mr. Edwards will "lead development of a framework which captures a holistic view of clients' relationships with the company and incorporates those elements into business design, product and service development and operational decision-making," according to a company release. Mr. Edwards will also "oversee the organization's measurement and analysis of customer behavior, trends and factors that account for client loyalty and satisfaction." He was senior vice president-customer acquisition and relationship management for global financial services at American Express. Ms. Lipson, who reports to Mr. Edwards, will oversee TIAA-CREF's customer insight and business intelligence activities, developing "a research strategy that assures our ability to weave a more informed view of our clients into everyday decision-making," the release said. Ms. Lipson replaces Seema Luthra, who left the company to pursue interests outside the industry, said Chad Peterson, TIAA-CREF spokesman. Ms. Lipson was senior vice president, corporate marketing officer at Henry Schein Inc., a company that distributes dental, medical and veterinary products.
Scott B. Richards joined State Street Global Advisors as senior high-yield portfolio manager in the firm's global fixed-income group, said spokeswoman Arleen Roberts. It is a new position. He will be responsible for overseeing management of SSgA's high-yield assets and "advancing the firm's global active credit capabilities," as well as developing new products such as collateralized loan obligations, according to a news release. Previously, Mr. Richards was a high-yield portfolio manager with MFS Investment Management and was co-portfolio manager - together with John Addeo - of the $1.2 billion MFS High Income Fund and the $700 million MFS High Yield Opportunities Fund. MFS spokesman David Oliveri said David P. Cole, who joined MFS as an analyst in 2004, was named co-portfolio manager of those funds.
Andy Iseri joined Callan Associates as an international investment consultant, confirmed Nancy Malinowski, Callan spokeswoman. Mr. Iseri's position was created to supplement the existing international and global equity manager research team. He was an investment officer at the $153.2 billion California State Teachers' Retirement System, Sacramento, where he covered active domestic and international equity managers. Brenna Neuharth, CalSTRS spokeswoman, did not return calls by press time with information on a replacement.