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October 14, 2002 01:00 AM

[C] Profiles of the largest defined contribution providers

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    CIGNA Retirement & Investment Services

    280 Trumbull St., Hartford, CT 06103; phone: (800) 574-0615; fax: (860) 534-2614; www.cigna.com

    RECORD KEEPING

    Total DC assets record kept ($ mil) 29,100

    For plans with:

    Fewer than 100 employees 1,500

    100-499 employees 5,000

    500-999 employees 4,500

    1,000-4,999 employees 11,000

    5,000-9,999 employees 3,200

    10,000-24,999 employees 1,000

    More than 25,000 employees 2,900

    No. of DC record-keeping clients:

    Corporate 401(k) 2,154

    Taft-Hartley 58

    Other DC 344

    % of assets under record keeping in:

    Proprietary investments 70%

    Outside investments 23%

    Self-directed brokerage/funds window 1%

    Company stock 3%

    Other 3%

    SERVICES PROVIDED:

    Discrimination testing

    Form 5500

    1099s

    State/federal tax withholding

    Prototype plan document

    Plan design

    Customized plan documents

    Summary plan descriptions

    404(c) compliance

    Ongoing plan compliance

    Investment policy preparation

    Standardized education print materials

    Customized education print materials

    Standardized communications

    Customized communications

    Fund information

    Investment performance

    Finance/retirement planning materials

    Investment advice

    Employee meetings

    Employee one-on-one meetings

    Foreign-language materials

    SERVICES VIA VOICE-RESPONSE/

    OPERATOR/INTERNET

    Enrollment - v-o-i

    Contribution rate change - v-o-i

    Investment election change - v-o-i

    Transfer request - v-o-i

    Loan request/note preparation - v-o-i

    Rollovers - o-i

    QDROs form request - o

    Distribution - v-o

    Hardship withdrawal - v-o-i

    Address change - v-o-i

    Questions on employee statement - v-o-i

    Questions on distributions - v-o-i

    Investment information - v-o-i

    Prospectus/statement requests - v-o-i

    Daily valuation - v-o-i

    INVESTMENT MANAGEMENT:

    Assets under management ($ millions):

    Total DC assets managed 31,084

    Internally managed DC assets 23,193

    In-house investment management services are provided through:

    Separate accounts

    Commingled funds

    Stable value/GIC

    STAFFING:

    Record-keeping operations 450

    Compliance/testing/plan design 65

    Information technology 240

    Investment analysis/due diligence 265

    Dedicated conversion/installation 190

    Total retirement outsourcing 200

    Relationship managers 210

    Education/communication consultants 200

    CIGNA Retirement & Investment Services offers 20 fund families through its fund alliance structure, representing 41 funds.

    The parent company is CIGNA Corp.

    Client contact: Ken Montgomery.

    CitiStreet

    3 Batterymarch Park, Quincy, MA 02169; phone: (617) 376-9100; fax: (617) 376-9180; www.citistreetonline.com

    RECORD KEEPING

    Total DC assets record kept ($ mil) 173,343

    For plans with:

    Fewer than 100 employees 9,082

    100-499 employees 9,541

    500-999 employees 26,973

    1,000-4,999 employees 15,681

    5,000-9,999 employees 12,133

    10,000-24,999 employees 22,062

    More than 25,000 employees 77,871

    No. of DC record-keeping clients:

    Corporate 401(k) 7,363

    Other 401(k) 24

    Taft-Hartley 13

    457 1,267

    403(b) 4,688

    Other DC 4,009

    % of assets under record keeping in:

    Proprietary investments 22%

    Outside investments 33%

    Self-directed brokerage/funds window 1%

    Company stock 41%

    Other 3%

    SERVICES PROVIDED:

    Discrimination testing

    Form 5500

    1099s

    State/federal tax withholding

    Prototype plan document

    Plan design

    Customized plan documents

    Summary plan descriptions

    404(c) compliance

    Ongoing plan compliance

    Investment policy preparation

    Standardized education print materials

    Customized education print materials

    Standardized communications

    Customized communications

    Fund information

    Investment performance

    Finance/retirement planning materials

    Investment advice

    Employee meetings

    Employee one-on-one meetings

    Foreign-language materials

    SERVICES VIA VOICE-RESPONSE/

    OPERATOR/INTERNET

    Enrollment - v-o-i

    Contribution rate change - v-o-i

    Investment election change - v-o-i

    Transfer request - v-o-i

    Loan request/note preparation - v-o-i

    Rollovers - o

    QDROs form request - v-o-i

    Distribution - v-o-i

    Hardship withdrawal - o

    Questions on employee statement - o-i

    Questions on distributions - o-i

    Investment information - v-o-i

    Prospectus/statement requests - v-o-i

    Daily valuation - v-o-i

    STAFFING:

    Record-keeping operations 1,550

    Compliance/testing/plan design 35

    Information technology 488

    Investment analysis/due diligence 161

    Dedicated conversion/installation 163

    Relationship managers 152

    Enrollment specialists 672

    Education/communication consultants 20

    CitiStreet offers 88 fund families through its fund alliance structure, representing 1,719 funds.

    The parent companies are State Street Corp. and Citigroup.

    Client contact: Sandy McCarthy.

    CNA Trust

    3080 S. Bristol St., 2nd Floor, Costa Mesa, CA 92626; phone: (714) 437-4101; fax: (714) 437-4065; www.cnatrust.com

    RECORD KEEPING

    Total DC assets record kept ($ mil) 3,000

    No. of DC record-keeping clients:

    Corporate 401(k) 2,501

    Taft-Hartley 18

    457 1

    Other DC 813

    % of assets under record keeping in:

    Outside investments 87%

    Self-directed brokerage/funds window 8%

    Company stock 5%

    SERVICES PROVIDED:

    Discrimination testing

    Form 5500

    1099s

    State/federal tax withholding

    Prototype plan document

    Plan design

    Customized plan documents

    Summary plan descriptions

    Ongoing plan compliance

    Standardized education print materials

    Customized education print materials

    Standardized communications

    Customized communications

    Fund information

    Employee meetings

    Foreign-language materials

    SERVICES VIA VOICE-RESPONSE/

    OPERATOR/INTERNET

    Enrollment - i

    Contribution rate change - i

    Investment election change - v-i

    Transfer request - v-i

    Loan request/note preparation - v

    Address change - i

    Questions on employee statement - o

    Questions on distributions - o

    Investment information - o-i

    Prospectus/statement requests - i

    Daily valuation - v-o-i

    STAFFING:

    Record-keeping operations 110

    Compliance/testing/plan design 6

    Information technology 23

    Dedicated conversion/installation 17

    Relationship managers 8

    The parent company is CNA Trust Financial Corp.

    Client contact: Frank Bruno.

    Columbia Management Group Inc.

    590 Madison Ave., 36th Floor, New York, NY 10022; phone: (212) 893-7200; fax: (212) 893-7191; www.cmginstitutional.com

    RECORD KEEPING

    Total DC assets record kept ($ mil) 8,619

    For plans with:

    Fewer than 100 employees 1,808

    100-499 employees 1,358

    500-999 employees 711

    1,000-4,999 employees 2,438

    10,000-24,999 employees 4

    More than 25,000 employees 2,300

    No. of DC record-keeping clients:

    Corporate 401(k) 1,725

    Taft-Hartley 5

    403(b) 3

    % of assets under record keeping in:

    Proprietary investments 82%

    Outside investments 16%

    Self-directed brokerage/funds window 1%

    Company stock 1%

    SERVICES PROVIDED:

    Discrimination testing

    Form 5500

    1099s

    State/federal tax withholding

    Prototype plan document

    Plan design

    Customized plan documents

    Summary plan descriptions

    404(c) compliance

    Ongoing plan compliance

    Investment policy preparation

    Standardized education print materials

    Customized education print materials

    Standardized communications

    Customized communications

    Fund information

    Investment performance

    Finance/retirement planning materials

    Investment advice

    Employee meetings

    Employee one-on-one meetings

    Foreign-language materials

    SERVICES VIA VOICE-RESPONSE/

    OPERATOR/INTERNET

    Enrollment - v-o-i

    Contribution rate change - v-o-i

    Investment election change - v-o-i

    Transfer request - v-o-i

    Loan request/note preparation - v-o-i

    Rollovers - v-o-i

    QDROs form request - o

    Distribution - v-o-i

    Hardship withdrawal - v-o-i

    Address change - o-i

    Questions on employee statement - o-i

    Questions on distributions - o-i

    Investment information - v-o-i

    Prospectus/statement requests - v-o-i

    Daily valuation - v-o-i

    INVESTMENT MANAGEMENT:

    Assets under management ($ millions):

    Total DC assets managed 6,460

    Internally managed DC assets 6,385

    In-house investment management services are provided through:

    Mutual funds

    Separate accounts

    Commingled funds

    Stable value/GIC

    Other

    STAFFING:

    Record-keeping operations 28

    Compliance/testing/plan design 23

    Information technology 36

    Investment analysis/due diligence 12

    Relationship managers 30

    Enrollment specialists 4

    Education/communication consultants 10

    Columbia Management Group Inc. offers 50 fund families through its fund alliance structure, representing 400 funds.

    The parent company is FleetBoston Financial Corp.

    Client contacts: Lisa Linker and Robert W. Noack.

    Comerica Bank - Retirement Services Department

    411 W. Lafayette Blvd., MC 3467, Detroit, MI 48226; phone: (800) 872-1242; fax: (313) 222-6641; www.comerica.com

    RECORD KEEPING

    Total DC assets record kept ($ mil) 3,649

    No. of DC record-keeping clients:

    Corporate 401(k) 483

    Taft-Hartley 17

    403(b) 4

    Other DC 13

    % of assets under record keeping in:

    Proprietary investments 24%

    Outside investments 63%

    Self-directed brokerage/funds window 1%

    Company stock 12%

    SERVICES PROVIDED:

    Discrimination testing

    Form 5500

    1099s

    State/federal tax withholding

    Prototype plan document

    Summary plan descriptions

    404(c) compliance

    Ongoing plan compliance

    Investment policy preparation

    Standardized education print materials

    Customized education print materials

    Standardized communications

    Customized communications

    Fund information

    Investment performance

    Finance/retirement planning materials

    Investment advice

    Employee meetings

    Employee one-on-one meetings

    Foreign-language materials

    SERVICES VIA VOICE-RESPONSE/

    OPERATOR/INTERNET

    Enrollment - v-o

    Contribution rate change - v-o-i

    Investment election change - v-o-i

    Transfer request - v-o-i

    Loan request/note preparation - v-o-i

    Questions on employee statement - v-o-i

    Questions on distributions - v-o-i

    Investment information - v-o-i

    Prospectus/statement requests - v-o-i

    Daily valuation - v-o-i

    STAFFING:

    Record-keeping operations 46

    Compliance/testing/plan design 2

    Information technology 15

    Investment analysis/due diligence 4

    Dedicated conversion/installation 6

    Total retirement outsourcing 5

    Relationship managers 23

    Enrollment specialists 3

    Education/communication consultants 6

    Comerica Bank - Retirement Services Department offers 12 fund families through its fund alliance structure, representing 450 funds.

    Client contact: Maurice Shane.

    The Commerce Trust Co.

    8000 Forsyth Blvd., CLIM-6, Clayton, MO 63105-1797; phone: (314) 746-7329; fax: (314) 746-3937; www.commercebank.com

    SERVICES PROVIDED:

    Discrimination testing

    Form 5500

    1099s

    State/federal tax withholding

    Prototype plan document

    Plan design

    Customized plan documents

    Summary plan descriptions

    404(c) compliance

    Ongoing plan compliance

    Investment policy preparation

    Standardized education print materials

    Customized education print materials

    Standardized communications

    Customized communications

    Fund information

    Investment performance

    Finance/retirement planning materials

    Investment advice

    Employee meetings

    Employee one-on-one meetings

    SERVICES VIA VOICE-RESPONSE/

    OPERATOR/INTERNET

    Enrollment - o-i

    Contribution rate change - v-o-i

    Investment election change - v-o-i

    Transfer request - v-o-i

    Loan request/note preparation - o-i

    Hardship withdrawal - v-o-i

    Questions on employee statement - v-o

    Questions on distributions - o

    Investment information - v-o-i

    Prospectus/statement requests - v-o-i

    Daily valuation - v-o-i

    INVESTMENT MANAGEMENT:

    Assets under management ($ millions):

    Total DC assets managed 1,012

    Internally managed DC assets 867

    In-house investment management services are provided through:

    Mutual funds

    Separate accounts

    Commingled funds

    Stable value/GIC

    STAFFING:

    Investment analysis/due diligence 8

    Relationship managers 5

    Enrollment specialists 2

    Education/communication consultants 2

    The Commerce Trust Co. offers 13 fund families through its fund alliance structure, representing 131 funds.

    The parent company is Commerce Bancshares Inc.

    Client contact: H. William Reisner Jr..

    Correll Co.

    9655 S. 78th Ave., Hickory Hills, IL 60457; phone: (708) 599-5200; fax: (708) 599-5356; www.correllco.com

    RECORD KEEPING

    Total DC assets record kept ($ mil) 571

    For plans with:

    Fewer than 100 employees 285

    100-499 employees 141

    500-999 employees 65

    1,000-4,999 employees 80

    No. of DC record-keeping clients:

    Corporate 401(k) 692

    457 2

    403(b) 2

    Other DC 351

    % of assets under record keeping in:

    Outside investments 89%

    Self-directed brokerage/funds window 5%

    Company stock 1%

    Other 5%

    SERVICES PROVIDED:

    Discrimination testing

    Form 5500

    1099s

    State/federal tax withholding

    Prototype plan document

    Plan design

    Customized plan documents

    Summary plan descriptions

    404(c) compliance

    Ongoing plan compliance

    Investment policy preparation

    Standardized education print materials

    Customized education print materials

    Standardized communications

    Customized communications

    Fund information

    Investment performance

    Finance/retirement planning materials

    Investment advice

    Employee meetings

    Employee one-on-one meetings

    Foreign-language materials

    SERVICES VIA VOICE-RESPONSE/

    OPERATOR/INTERNET

    Investment election change - v-i

    Transfer request - v-i

    Loan request/note preparation - v-o-i

    Rollovers - o-i

    QDROs form request - o

    Distribution - o

    Hardship withdrawal - o-i

    Address change - o

    Questions on employee statement - o

    Investment information - i

    Prospectus/statement requests - i

    Daily valuation - v-i

    STAFFING:

    Record-keeping operations 12

    Compliance/testing/plan design 4

    Information technology 1

    Investment analysis/due diligence 3

    Dedicated conversion/installation 3

    Relationship managers 4

    Enrollment specialists 3

    Education/communication consultants 3

    Correll Co. offers 129 fund families through its fund alliance structure, representing 3,514 funds.

    Client contact: Kenneth Schlott.

    CPI Qualified Plan Consultants Inc.

    1809 24th St., Great Bend, KS 67530; phone: (620) 793-8473; fax: (620) 793-7463; www.cpiqpc.com

    RECORD KEEPING

    Total DC assets record kept ($ mil) 3,252

    For plans with:

    Fewer than 100 employees 180

    100-499 employees 315

    500-999 employees 844

    1,000-4,999 employees 416

    5,000-9,999 employees 1,497

    No. of DC record-keeping clients:

    Corporate 401(k) 2,476

    Taft-Hartley 11

    457 8

    403(b) 46

    Other DC 362

    % of assets under record keeping in:

    Outside investments 87%

    Self-directed brokerage/funds window 3%

    Company stock 8%

    Other 2%

    SERVICES PROVIDED:

    Discrimination testing

    Form 5500

    1099s

    State/federal tax withholding

    Prototype plan document

    Plan design

    Customized plan documents

    Summary plan descriptions

    404(c) compliance

    Ongoing plan compliance

    Investment policy preparation

    Standardized education print materials

    Customized education print materials

    Standardized communications

    Customized communications

    Fund information

    Investment performance

    Finance/retirement planning materials

    Investment advice

    Employee meetings

    Employee one-on-one meetings

    Foreign-language materials

    SERVICES VIA VOICE-RESPONSE/

    OPERATOR/INTERNET

    Contribution rate change - o-i

    Investment election change - v-o-i

    Transfer request - v-o-i

    Loan request/note preparation - v-o-i

    Rollovers - o

    QDROs form request - o

    Distribution - o-i

    Hardship withdrawal - o

    Address change - v-o-i

    Questions on employee statement - o

    Investment information - i

    Prospectus/statement requests - i

    Daily valuation - v-i

    STAFFING:

    Record-keeping operations 135

    Compliance/testing/plan design 117

    Information technology 19

    Dedicated conversion/installation 62

    Total retirement outsourcing 20

    Relationship managers 11

    Education/communication consultants 7

    The parent company is A.G. Edwards Inc.

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