730 Third Ave., New York, NY 10017; phone: (800) 842-2733; www.tiaa-cref.org
(No. of participants)
Total 2,107,568
Bundled (inc. in-house asset mgmt.) 2,107,568
Participants served directly 2,107,568
Bundled (inc. in-house asset mgmt.) 2,107,568
SERVICES PROVIDED:
Plan design
Employee meetings
Generic employee investment education
Customized employee investment education
Generic employee communications
Customized employee communications
Compliance and reporting
Consulting services
TOLL-FREE NUMBER SERVICES
24-hour access
Operators
Client service rep available
Account balance
Account transfers
Changes to current/future allocations
Loan request/processing
Performance data
Fund information
Retirement planning assistance
Personalized annual benefit reports
Scheduling of personal appointments
WEB SITE
24-hour access
Interactive e-mail
Account balance
Account transfers
Changes to current/future allocations
Performance data
Fund information
Retirement planning assistance
INVESTMENT MANAGEMENT SERVICES
Daily valuation
Total defined contribution assets: $247.4 billion
In-house investment management services are provided through:
Separate accounts
Commingled funds
TIAA-CREF provides services to 8,822 sponsors, all for bundled services, including in-house investment management.
David Shunk is client contact.
Towers Perrin
1500 Market St., Centre Square East, Philadelphia, PA 19102-4790; phone: (215) 246-6000; fax: (215) 246-4189; www.towers.com
(No. of participants)
Total 1,200,000
Record keeping/administration only 1,200,000
Participants served directly 1,200,000
Record keeping/administration only 1,200,000
SERVICES PROVIDED:
Plan design
Employee meetings
Generic employee investment education
Customized employee investment education
Generic employee communications
Customized employee communications
Compliance and reporting
Consulting services
TOLL-FREE NUMBER SERVICES
24-hour access
Operators
Foreign language capability
Client service rep available
Account balance
Account transfers
Changes to current/future allocations
Loan request/processing
Performance data
Fund information
Retirement planning assistance
SECURE PRIVATE NETWORK SERVICES
24-hour access
Operators
Interactive e-mail
Foreign language capability
Client service rep available
Account balance
Account transfers
Changes to current/future allocations
Loan request/processing
Performance data
Fund information
Retirement planning assistance
WEB SITE
24-hour access
Operators
Interactive e-mail
Foreign language capability
Client service rep available
Account balance
Account transfers
Changes to current/future allocations
Loan request/processing
Performance data
Fund information
Retirement planning assistance
Towers Perrin provides services to 86 sponsors, all for record keeping and administration only.
Don Biron is client contact.
Transamerica
1150 S. Olive St., Los Angeles, CA 90015; phone: (888) 401k-TAM; fax: (213) 741-7742;
www.ta-retirement.com
(No. of participants)
Total 185,714
Bundled (inc. in-house asset mgmt.) 185,000
Record keeping/administration only 714
Participants served directly 185,714
Bundled (inc. in-house asset mgmt.) 185,000
Record keeping/administration only 714
SERVICES PROVIDED:
Plan design
Employee meetings
Generic employee investment education
Generic employee communications
Customized employee communications
Compliance and reporting
Consulting services
TOLL-FREE NUMBER SERVICES
24-hour access
Operators
Foreign language capability
Client service rep available
Account balance
Account transfers
Changes to current/future allocations
Loan request/processing
Performance data
Fund information
Statements on demand
Dollar cost averaging
Automatic portfolio rebalancing
WEB SITE
24-hour access
Interactive e-mail
Account balance
Account transfers
Changes to current/future allocations
Performance data
Fund information
Statements on demand
Automatic portfolio rebalancing
INVESTMENT MANAGEMENT SERVICES
Daily valuation
Total defined contribution assets: $8.1 billion
In-house investment management services are provided through:
Separate accounts
Stable value funds
External investment management services are provided through:
Separate accounts
Transamerica provides services to 1,494 sponsors: 1,480 for bundled services, including in-house investment management, and 14 for record keeping and administration only.
It has partnerships with AIM; Franklin Templeton; Fidelity; Janus; MFS; Neuberger & Berman; Stein Roe; Putnam; Strong; Brandywine; Loomis, Sayles; Pilgrim Baxter; and T. Rowe Price in investment management.
Diana Geraci is client contact.
Trustar Retirement Services
1013 Centre Rd., Wilmington, DE 19805; phone: (800) 332-401k; fax: (302) 995-6013;
www.trustar-rs.com
(No. of participants)
Total 485,000
Record keeping/administration only 485,000
SERVICES PROVIDED:
Plan design
Employee meetings
Generic employee investment education
Generic employee communications
Customized employee communications
Compliance and reporting
TOLL-FREE NUMBER SERVICES
24-hour access
Operators
Foreign language capability
Client service rep available
Account balance
Account transfers
Changes to current/future allocations
WEB SITE
24-hour access
Interactive e-mail
Account balance
Trustar Retirement Services provides services to 24,950 sponsors, all for record keeping and administration only.
Michael Spencer is client contact.
