Top managers have common theme: They really care about their workers
When troubles at Philadelphia's regional transportation system in early July snarled commutes and tested patience, the leadership team of Brandywine Global Investment Management LLC stepped up.
“This week has been painful for SEPTA commuters, and this is only week one of what will likely be a more prolonged issue,” Managing Partner Adam Spector wrote in a July 8 e-mail to Brandywine employees, noting the scheduling woes for workers relying on the Southeastern Pennsylvania Transportation Authority. “We appreciate the extra effort that people have put in this week, and want to do what we can to help people through the SEPTA blues.”
That e-mail, offering a playful spin on the SEPTA acronym — Sympathy for Employees Plagued by Transport Agony — let Brandywine employees know they could look forward to Italian ice and soft pretzels on Monday; assorted pastries and make-your-own parfaits on Tuesday morning, “(since you left early and didn't have time to eat at home)”; a pizza lunch on Wednesday, “(who knows if you will get home in time for dinner)”; a therapeutic chair massage on Thursday, “(no explanation necessary)”; and sundaes and raffle prizes on Friday.
Small gestures, to be sure. But they sent a big message to Philadelphia-based Brandywine's employees, judging from comments employees submitted as part of the 2016 Pensions & Investments' Best Places to Work in Money Management survey. Their rave reviews underscored a recurring theme that cropped up in employee comments about all of this year's 50 honorees: The best places to work care about employees, foster teamwork and help employees succeed in their jobs and personal lives.
And they operate with integrity, a practice that builds trust as well as confidence, employees said in the survey.
“Again this year, it is clear that what makes firms great employers isn't necessarily about salaries,” said P&I Editor Amy Resnick. “Employees at these top-ranked firms most often cited their colleagues, the firm's culture and the benefits as the things that make it a great place to work.”
Record number included
This year marks the fifth Best Places survey, with a record number of firms meeting the threshold for inclusion since the survey launched in 2012.
Many are repeat winners. Five organizations have made the list every year — Principal Global Investors, Baird Asset Management, ClearBridge Investments LLC, Hamilton Lane Advisors LLC and Dana Investment Advisors Inc. These veterans run the gamut from some of the largest firms (Principal Global employs about 1,500 in asset management in the U.S.) to one of the smallest (Dana has 40-plus employees).
Five companies have been ranked four times; nine have been ranked three times; and 16 have placed two times. Brandywine Global, with 235 employees, is a two-time winner of the award.
Fifteen are first-time recipients of the Best Places to Work title.
The list of Best Places to Work in Money Management is compiled based on data collected and analyzed by Best Companies Group, an independent research firm and P&I's partner on the survey. Firms had to have at least 20 U.S. employees to participate.
An anonymous employee survey, which aimed to evaluate employee engagement and satisfaction, accounted for 75% of a firm's score; an employer survey, which evaluated each company's workplace policies, practices, benefits and demographics, made up the remaining 25%.
According to Best Companies, the three heaviest-weighted employee statements that signaled engagement were agreement with the following:
- I feel part of a team working toward a shared goal.
- I have confidence in the leadership of this organization.
- I like the type of work that I do.
Employees responding to an open-ended question on attributes that make their employer a great place to work had plenty of praise for their colleagues, both for their job savvy as well as for their friendship. They appreciated the autonomy and flexibility they've received from their managers. And they valued that senior leadership took a personal interest in their development.
“It is a privilege to work with co-workers who are smart, talented, engaged and kind,” one employee said about Fort Washington Investment Advisors Inc., a three-time winner in the BPTW program. “Additionally, the enterprise culture is nurtured and respected — and it shows. We are supported in our endeavor to learn, which makes for an interesting and dynamic workplace.”
A Hamilton Lane employee had this to say about the five-time winner: “Communication is open and honest, feedback is continuous, development of employees is a focus and the work is very rewarding.”
Hamilton Lane, like other Best Places honorees, makes career development a priority.
Recent college graduates hired as analysts, for example, complete a seven-week training period that introduces them to the firm and the work before they deploy for a three-year or more assignment. Current employees who'd like to brush up on their skills in a particular area also can take advantage of the training, said Chief Operating Officer Kevin Lucey.
In another program, Hamilton Lane identifies promising performers and applies what the firm described in its survey as “developmental heat” to promote career and skill development. Assignments can take the form of a transfer to one of Hamilton Lane's international offices, short-term roles on other teams or rapid promotions.
That might mean a team member who has excelled in, say, client services, could find himself or herself responsible for product management.
Of course, stretch assignments can be stressful, Mr. Lucey acknowledged, but the company also provides ample support, and managers believe they foster personal and professional growth.
The programs have enabled Bala Cynwyd, Pa.-based Hamilton Lane to promote from within, growing its talent bench organically rather than bringing in talent from the outside.
“Most of our team is homegrown,” Mr. Lucey said.
This article originally appeared in the December 12, 2016 print issue as, "Employees are their best asset".